FAQ’s

Do you have a minimum order quantity or value?

We do not have a minimum order quantitiy but we do have a minimum order value of £300.00.

What are your lead times?

Our standard lead times are 7-10 working days. We are dedicated to providing excellent customer service so if there are ever times that we can improve on this then we will do so. If the part is particularly labour intensive or if it is made from a material grade that we do not keep in stock and need to order in especially then the lead time could be a little longer. You will be quoted a lead time when you place an order or enquiry with our sales team.

What are your carriage charges?

All orders under £600.00 will incur a carriage charge of at least £29.75. This charge will depend on where the order is going to and how large it is in volume. We have vehicles delivering to certain areas in the U.K on certain days and we also use a courier service for smaller daily deliveries. Some orders over £500 will be free of a carriage charge but if it is being delivered outside of our main delivery areas a carriage charge could be imposed. Please contact our sales department on 01908 312331 to find out more.

Can I collect my order?

Yes, all customers are welcome to collect their orders from us. Our full collection address is: Vita Cellular Foams (UK) Ltd t/a Custom Foams, Unit 2/17 Deans Road, Old Wolverton, Milton Keynes, MK12 5NA

What are your hours of work?

We are open Monday-Thursday from 8am-5pm and Fridays 8am-1.30pm. Please the final collection time on a Friday is 12.30pm.

Is Custom Foams ISO-9001:2008 approved?

Custom Foams is ISO9001:2008 registered, with a quality policy aimed at fully meeting our customer requirements. You can find a copy of our latest ISO Certificate on our About Us section

Do you keep finished parts in stock?

As every customers requirement is different, we do not keep any finished parts in stock. Each order when placed is produced from scratch to meet the customers exact specification.

What are your manufacturing capabilities?

We are proud of our extensive range of manufacturing capabilities. Our team of highly skilled operatives work from; Bandknives, a CNC Contour Cutter, Press Machines, Profiling Machines (Egg-Box), Boring Machines, Angle Knives, a fully Automatives Cutting Line and much more.

What are your working tolerances?

This is very much dependant on the grade of foam and the size that we are cutting it to. Please contact our sales / technical department on 01908 312331 to find out more.

What are your Registered Office details?

Vita Cellular Foams (UK) Ltd t/a Custom Foams. The registered office address is Oldham Road, Middleton, Manchester M24 2DB. Our Registered number is 00621497.